Privacy Policy

Last Updated: July 10, 2026

This Privacy Policy explains how Indoglobal Lifestyle Ventures Private Limited (CIN: U17299MH2022PTC376948), a company incorporated under the laws of India (hereinafter referred to as “ILVPL”, “we”, “our”, or “us”), collects, uses, stores, shares, and protects your Personal Data when you access or use the TailorWear website, WhatsApp channels, digital platforms, and related services (collectively, the “Services”).

This Policy is drafted in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Digital Personal Data Protection Rules, 2025 (“DPDP Rules”) of India. Under the DPDP Act, ILVPL acts as the Data Fiduciary and you, as a user of our Services, are the Data Principal.

This Privacy Policy applies only to the TailorWear brand operated by ILVPL and does not automatically extend to any other present or future brands of ILVPL unless expressly stated.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope & Applicability

This Privacy Policy applies to:

  • Visitors, prospective clients, and clients of TailorWear, in India and globally
  • Online interactions, offline consultations, and trunk shows

The DPDP Act applies to the processing of digital personal data of individuals within India, and to processing outside India where connected with offering goods or services to individuals in India. ILVPL processes personal data on this basis.

This policy does not apply to third-party websites or services linked from our Services, which are governed by their own privacy policies.

2. Data Fiduciary

Data Fiduciary:
Indoglobal Lifestyle Ventures Private Limited

Contact Email:
customer.care@tailorwear.in

3. Children’s Data

TailorWear Services are intended for individuals aged 18 years and above. We do not knowingly collect or process the personal data of anyone below 18 (“child,” as defined under the DPDP Act) without verifiable consent of a parent or lawful guardian.

Where garments or services are commissioned on behalf of a minor, we process the minor’s data only with the consent and involvement of a parent or guardian, who is responsible for confirming the accuracy and legality of information supplied.

In line with Section 9 of the DPDP Act, we do not undertake tracking or behavioural monitoring of children, serve targeted advertising directed at children, or process children’s data in any manner likely to cause a detrimental effect on their wellbeing.

If we become aware that we have inadvertently collected a child’s personal data without verified guardian consent, we will delete it promptly.

4. Personal Data We Collect

4.1 Provided Directly by You

We may collect the following categories of Personal Data:

  • Identity & Contact Data: Name, email address, phone number, postal address, country of residence
  • Transactional Data: Orders, invoices, shipping details, service history
  • Measurement & Customisation Data: Body measurements, fitting preferences, tailoring notes, reference photographs, fit images, voice notes, and WhatsApp communications shared for the purpose of commissioning garments
  • Optional Data: Occupation, industry, gender, styling preferences, and any other detail you voluntarily share

4.2 Collected Automatically

When you use our Services, we may automatically collect:

  • IP address
  • Device identifiers
  • Browser and operating system details
  • Usage and interaction data
  • Approximate location (based on IP)

We collect only what is reasonably necessary for the specified purpose for which it is processed, consistent with the DPDP Act’s data-minimisation principle.

5. Notice & Consent

Before we process your personal data for any purpose requiring consent, we provide you a notice, in clear and plain language, stating the personal data being collected, the purpose of processing, and how you can exercise your rights and lodge a complaint with the Data Protection Board of India.

Your consent, where required, is free, specific, informed, unconditional, and unambiguous, given through clear affirmative action (for example, ticking a checkbox or actively sending a WhatsApp enquiry). Silence or pre-ticked boxes are never treated as consent.

You may withdraw consent at any time, as easily as it was given, by writing to us. Withdrawal does not affect the lawfulness of processing carried out before withdrawal, and may affect our ability to continue providing the Service in question.

Certain limited processing is carried out under “deemed consent” as permitted by the DPDP Act — for example, when you voluntarily provide your data to us for a specified purpose (such as sharing measurements to receive a quote) and it is reasonably expected that we will use it for that purpose, or where processing is necessary to comply with a legal obligation.

Consent Manager: The DPDP Rules provide for registration of independent Consent Managers through whom individuals can manage consent across platforms. This framework is not yet operational as of this Policy’s last update. We will update this section once it becomes available.

6. Cookies & Tracking Technologies

We use cookies and similar technologies for essential website functionality, analytics, and personalisation. On your first visit, you are shown a consent banner where you may:

  • Accept all cookies
  • Reject non-essential cookies
  • Manage preferences by category (Statistics, Marketing)

No non-essential cookie is set until you provide affirmative consent. You can change your preference at any time via the cookie settings icon, or review full details on our Cookie Policy page.

7. Purpose of Processing

We process your Personal Data to:

  • Provide bespoke and made-to-measure garments and related Services
  • Process enquiries, quotes, and orders
  • Communicate regarding your commission, fittings, and after-sales support
  • Deliver marketing communications, where you have consented
  • Improve Services, analytics, and user experience
  • Prevent fraud and secure transactions
  • Comply with legal and regulatory obligations

We do not process personal data for any purpose beyond what is disclosed at the time consent is sought, except where permitted by law.

8. AI & Automated Processing

ILVPL uses limited automated tools for:

  • Product recommendations
  • Size and fit suggestions
  • Fraud detection
  • Analytics and forecasting

Any such use is subject to human oversight for decisions materially affecting you, such as order confirmation.

We do not use your Personal Data to train public or third-party AI models. Internal AI systems rely on aggregated or anonymised data wherever feasible.

9. Payments

ILVPL does not store credit card, debit card, UPI, or banking information.

Payments are processed securely via third-party, PCI-DSS-compliant gateways including (but not limited to):

  • ICICI Bank
  • Razorpay
  • PayU
  • PayPal

10. Sharing of Personal Data

We may share Personal Data with trusted third parties strictly for service delivery, including:

  • Analytics providers (e.g., Google Analytics GA4)
  • Communication tools (email, SMS, WhatsApp)
  • Payment processors
  • Cloud infrastructure providers

Any such sharing is governed by contractual obligations requiring these parties to protect your data and use it only for the purpose for which it was shared. We do not sell Personal Data.

11. Cross-Border Data Transfer

The DPDP Act permits the transfer of personal data outside India, except to countries the Central Government may restrict by notification. As of this Policy’s last update, no such restriction list has been notified.

Where your data is processed by service providers located outside India (for example, cloud infrastructure or analytics providers), we take reasonable steps to ensure it continues to receive an appropriate standard of protection. We will update this Policy promptly if the Government notifies any transfer restrictions applicable to us.

12. Marketing Communications

We may contact you via:

  • Email
  • SMS
  • WhatsApp
  • Phone calls

Marketing communications are based on explicit opt-in, or soft opt-in for existing clients. You may opt out at any time.

13. Data Retention

  • Measurement, fitting, and commission data: retained while your client relationship remains active, and for 3 years after your last engagement with us, to support repeat commissions and alterations, after which it is deleted or anonymised
  • Transactional and tax records: retained for 8 years from the date of the relevant transaction, in line with Indian tax and company-law record-keeping requirements
  • Marketing consent: treated as lapsed after 2 years of no engagement, unless re-confirmed
  • Data may be retained longer where necessary for an ongoing legal proceeding or regulatory requirement

14. Data Security

We implement technical, administrative, and organisational measures including:

  • SSL/TLS encryption
  • Encrypted backups
  • Restricted employee access

In the event of a personal data breach, we will notify the Data Protection Board of India and affected Data Principals as required under the DPDP Rules. No system is completely secure, and users acknowledge inherent risks.

15. Your Rights as a Data Principal

Under the DPDP Act, you have the right to:

  • Access a summary of the Personal Data we hold about you and the processing activities undertaken
  • Correction, completion, and updating of your Personal Data
  • Erasure of your Personal Data, once it is no longer necessary for the purpose it was collected for, or upon withdrawal of consent
  • Grievance redressal, through our Grievance Officer (Section 16 below) in the first instance
  • Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity

Requests must be submitted via email. We will respond within a reasonable time and no later than the timelines prescribed under the DPDP Rules. If you are not satisfied with our response, you may approach the Data Protection Board of India.

16. Grievance Redressal

Grievance Officer:
Neeraj Joshi
Chief Executive Officer
outreach@tailorwear.in

We aim to acknowledge and resolve grievances within a reasonable period, and in any event no later than 90 days, in line with the DPDP Rules.

17. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top will always reflect the latest version. Material changes will be notified through our Services.

18. Contact Us

For questions or concerns regarding this Privacy Policy:
customer.care@tailorwear.in

We may update this policy to reflect changes in technology or global regulations.