Privacy Policy

Last Updated: April 01, 2025

This Privacy Policy describes how Indoglobal Lifestyle Ventures Private Limited (CIN: U17299MH2022PTC376948), a company incorporated under the laws of India and having its registered office in Mumbai, India (hereinafter referred to as “ILVPL”, “we”, “our”, or “us”), collects, uses, stores, shares, and protects Personal Information when you access or use the TailorWear website, mobile applications, digital platforms, and related services (collectively, the “Services”).

This Privacy Policy applies only to the TailorWear brand operated by ILVPL and does not automatically extend to any other present or future brands of ILVPL unless expressly stated.

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

1. Scope & Applicability

This Privacy Policy applies to:

  • Users located in India and globally
  • Visitors, customers, and registered users of TailorWear
  • Online interactions, offline consultations, and trunk shows

ILVPL operates from India but serves customers globally. We comply with applicable data protection laws where required, including principles reflected in international regulations such as the GDPR, without limiting our obligations under Indian law.

This policy does not apply to third-party websites or services linked from our Services.

2. Data Controller

Data Controller:
Indoglobal Lifestyle Ventures Private Limited

Contact Email:
customer.care@tailorwear.in

3. Age & Minors

TailorWear Services are intended primarily for individuals aged 18 years and above.

Where garments or services are provided for minors, such processing occurs only with the consent and involvement of a legal guardian, and the guardian is responsible for the accuracy and legality of the information provided.

We do not knowingly collect Personal Information from minors without appropriate guardian consent.

4. Information We Collect

4.1 Information You Provide Directly

We may collect the following categories of Personal Information:

  • Identity & Contact Information: Name, email address, phone number, postal address, country of residence
  • Account Information: Username, encrypted password, communication preferences
  • Transactional Information: Orders, invoices, shipping details, service history
  • Measurements & Customisation Data (Sensitive): Body measurements, fitting preferences, tailoring notes
  • Media & Communication Data: Reference photographs, fit images, voice notes, WhatsApp communications
  • Optional Profile Information: Occupation, industry, interests (optional)
  • Qualification Information: Gender (as TailorWear serves men’s apparel)

4.2 Information Collected Automatically

When you use our Services, we may automatically collect:

  • IP address
  • Device identifiers
  • Browser and operating system details
  • Usage and interaction data
  • Approximate location (based on IP)

5. Cookies & Tracking Technologies

We use cookies and similar technologies for:

  • Essential website functionality
  • Analytics and performance measurement
  • Personalisation and user experience

Users may:

  • Accept all cookies
  • Reject non-essential cookies
  • Manage cookie preferences at any time

Blocking cookies may affect certain functionalities of the Services.

6. Lawful Basis for Processing

We process Personal Information on the following lawful bases, as applicable:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent (where required)

Withdrawal of consent does not affect processing already lawfully carried out.

7. Purpose of Processing

We use Personal Information to:

  • Provide customised garments and Services
  • Process orders and payments
  • Communicate regarding orders, services, and support
  • Deliver marketing communications (subject to consent)
  • Improve Services, analytics, and user experience
  • Prevent fraud and secure transactions
  • Conduct research, forecasting, and business analysis
  • Comply with legal and regulatory obligations

8. AI, Profiling & Automated Processing

ILVPL uses artificial intelligence and automated systems for:

  • Product recommendations
  • Size and fit suggestions
  • Customer profiling
  • Fraud detection
  • Content generation
  • Analytics and forecasting

Certain decisions (such as order approval or fraud flagging) may be automated but are subject to human oversight where appropriate.

We do not use Personal Information to train public AI models. Internal AI systems rely on aggregated or anonymised data wherever feasible.

You may object to profiling where required by applicable law.

9. Payments

ILVPL does not store credit card, debit card, UPI, or banking information.

Payments are processed securely via third-party gateways including (but not limited to):

  • ICICI Bank
  • Razorpay
  • PayU
  • PayPal

10. Sharing with Third Parties

We may share Personal Information with trusted third parties strictly for service delivery, including:

  • Analytics providers (e.g., Google Analytics GA4)
  • Communication tools (email, SMS, WhatsApp)
  • Payment processors
  • Cloud infrastructure providers

We do not sell Personal Information.

11. Marketing Communications

We may contact you via:

  • Email
  • SMS
  • WhatsApp
  • Push notifications
  • Phone calls

Marketing communications are based on:

  • Explicit opt-in
  • Soft opt-in for existing customers

You may opt out at any time.

12. Data Retention

  • Account data is retained as long as necessary to provide Services and meet legal requirements
  • Transactional and tax records are retained for 15 years
  • Data may be retained longer if required for legal proceedings

13. Data Security

We implement technical, administrative, and organisational measures including:

  • SSL/TLS encryption
  • Encrypted backups
  • Restricted employee access

No system is completely secure, and users acknowledge inherent risks.

14. Data Transfers

Your data may be stored or processed in India or other jurisdictions using reasonable safeguards to protect confidentiality and integrity.

15. Data Breach Notification

In the event of a data breach, ILVPL will notify affected users and authorities as required by applicable law.

16. Your Rights

Subject to applicable law, you may request:

  • Access to your Personal Information
  • Correction or update
  • Deletion
  • Restriction or objection
  • Data portability (in structured, machine-readable formats such as JSON or CSV)

Requests must be submitted via email.

17. Grievance Redressal

Grievance Officer:
Neeraj Joshi
Chief Executive Officer
outreach@tailorwear.in

We aim to respond within 30 days.

18. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be published on our digital platforms.

19. Contact Us

For questions or concerns regarding this Privacy Policy:
customer.care@tailorwear.in

We may update this policy to reflect changes in technology or global regulations.

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