Team TailorWear is known for its excellent customer service and response time backed by in-depth subject matter expertise.We endeavor to dress you flawlessly instead of pushing you with our Products & Services. Alterations for Mumbai & Pune Orders We will alter your custom clothes within 15 days of delivery with our compliments. For this, you need to coordinate with your appointed personal tailor stylist. Alternatively, you can write to customer.care@tailorwear.in. We will take care of the rest. Alterations for the Orders from Outside Mumbai & Pune but within India For Garments made incorrectly: The garments are thoroughly tested against your order details and shipped only if all parameters are correct. If you are unhappy with the item, we will alter/remake it free of any cost to you. Just ship the item back to us after contacting our customer care team (customer.care@tailorwear.in or +918655500685). Please ensure that you let us know about it the day you receive the garment and ship it to us the next day. For Garments made as per your specifications: In case you are not happy with the item even though the style and measurements were as per your specifications, we will alter them for you if it is technically possible. You are required to pay for the cost of alteration and two-way shipping. Ship the item back to us after contacting our customer care team (customer.care@tailorwear.in or +918655500685). Please ensure that you let us know about it the day you receive the garment and ship it to us the next day.
Alterations for the Overseas Orders For Garments made incorrectly: The garments are thoroughly tested against your order details and shipped only if all parameters are correct. If you are unhappy with the item, we will alter/remake it without any charges. Just courier the item back to us after contacting our customer care team (customer.care@tailorwear.in or +918655500685). You will be liable for duties to be paid, if any, during the shipment of the returned garment to us. For Garments made as per your specifications: In case you are not happy with the item even though the style and measurements were as per your specifications, we will carry out the alteration for you. You are required to pay for the cost of alteration, shipping, and all the duties incurred during the process. Just ship the item back to us after contacting our customer care team (customer.care@tailorwear.in or +918655500685). Returns Please note that due to the custom nature of your garments, all orders are final sale—we can’t just put your order back on the rack to re-sell like a typical retail company, and we really hate wasting materials that can’t be easily reused or repurposed.However, we know there’s always a risk when ordering online. Color can show up differently depending on the device or monitor settings you use, and fabrics have certain intricacies that are tough to see in-person.For that reason, if you’re ever on the edge about your decision for a big day and you don’t want to risk it, reach out to customer.care@tailorwear.in or whatsapp your message to +918655500685 and we’ll provide advice, additional photos in different lighting, or even offer to mail swatches if we have them.Shop confidently knowing that we have your back when it comes to making the right call.